We love hearing from clients & customers! Whether you need assistance with a purchase or have a question about cannabis, our staff is here and ready to help.
Contact Info
Location
719 7th Ave
New York, NY 10036
Hours
- Sunday8:00am – 12:00am
- Monday8:00am – 12:00am
- Tuesday8:00am – 12:00am
- Wednesday8:00am – 12:00am
- Thursday8:00am – 12:00am
- Friday8:00am – 1:00am
- Saturday8:00am – 1:00am
Connect with The Daily Green team today!
Contact The Daily Green: Your Trusted New York City Partner in Cannabis Wellness
Have a question about our products, your order, or your rewards account? The team at The Daily Green is here to help. As NYC’s premier cannabis dispensary in the heart of Times Square, we pride ourselves on delivering the same level of care and attention to our customer service as we do to our curated cannabis menu. Whether you need help choosing between indica flower and sativa pre-rolls, want to learn about our rewards program, or have a question about getting to our dispensary, we are just a message away. Our dedicated customer service team typically responds to all inquiries within 24 to 48 hours.
How to Reach Our NYC Cannabis Dispensary Customer Service Team
We offer multiple ways to get in touch, because we know that every customer has a preferred method of communication. Here are the best ways to contact The Daily Green:
- In-Store: Visit us at 719 7th Ave, New York, NY 10036, in the heart of Times Square. Our budtenders are available during all operating hours to answer questions, provide product recommendations, and help you navigate our product categories. For step-by-step directions from major NYC landmarks, visit our directions page.
- Phone: Call us at (917) 793-4606 during business hours (Sunday through Thursday 8am to 12am, Friday and Saturday 8am to 1am) to speak directly with a member of our team.
- Email: Send us a message through the contact form on this page. Our team monitors incoming messages daily and will respond within 24 to 48 hours.
- Social Media: Follow us on Instagram and other social platforms for the fastest updates on new products, events, and promotions.
What to Expect When You Contact Our NYC Dispensary
We believe that great customer service starts with clear expectations. When you reach out to The Daily Green, here is what you can expect:
- Response Time: We aim to respond to all email and contact form inquiries within 24 to 48 hours during business days. Phone calls are answered in real time during operating hours.
- Knowledgeable Staff: Every member of our customer service team is trained in cannabis product knowledge, New York State cannabis regulations, and our full brand lineup. They can help you with everything from product recommendations to rewards account questions.
- Privacy and Discretion: We take your privacy seriously. All communications are handled with the utmost discretion and in compliance with our privacy policy.
Common Inquiries for Our Customer Service Team
Our customer service team is equipped to handle a wide range of questions and concerns. Here are some of the most common inquiries we receive:
- Product Information: Looking for more information about a specific product? Our team can provide details on cannabinoid and terpene profiles, cultivation methods, and recommended usage.
- Order Assistance: Having trouble placing an order online? Need to make a change to an existing order? Our team is here to help.
- Delivery and Pickup: Have questions about our delivery service or in-store pickup options? We can provide information on delivery zones, fees, and pickup procedures.
- Payment and Billing: Need assistance with a payment issue? Have a question about a charge on your credit card? Our team can help resolve any billing inquiries.
- Feedback and Suggestions: We welcome your feedback and suggestions. If you have an idea for how we can improve our products or services, we would love to hear from you.
Our Commitment to Responsive Customer Service
In a city that never sleeps, we understand that our customers need a dispensary that is as responsive and reliable as they are. That is why we have invested in a multi-channel customer service approach that is designed to meet you where you are. Whether you are a night owl browsing our menu after a late shift or an early riser planning your day, our team is here to help. Our commitment to responsive customer service is not just about answering your questions in a timely manner; it is about providing you with the information and support you need to have a positive and empowering cannabis experience.
We are constantly looking for new ways to improve our customer service. We regularly solicit feedback from our customers to better understand their needs and expectations. We also invest in ongoing training and development for our customer service team to ensure they are equipped with the latest product knowledge and customer service best practices. We believe that by investing in our customer service, we are investing in our relationship with our customers. We are proud to be a dispensary that listens to its customers and is committed to their satisfaction.
Connect With Us on Social Media
Stay up-to-date with the latest news, events, and promotions from The Daily Green by following us on social media. We are active on a variety of platforms, including Instagram, Twitter, and Facebook. Our social media channels are a great way to connect with our community, learn about new products, and get a behind-the-scenes look at our dispensary. We also use our social media channels to share educational content, answer your questions, and get your feedback. We believe that social media is a powerful tool for building community and fostering a dialogue with our customers. We invite you to join the conversation and connect with us on your favorite social media platform.
Explore Our Premium NYC Cannabis Brands and Product Categories
While you are waiting for a response from our team, we invite you to explore our extensive product selection. Our brands page showcases a diverse lineup of New York’s most respected cannabis producers, from established industry leaders to innovative craft growers who bring small-batch quality to every product.
Our menu is organized into clear product categories for easy browsing. Shop classic flower, convenient pre-rolls including infused pre-rolls, discreet vaporizers, delicious edibles, potent concentrates, precise tinctures, soothing topicals, CBD products, essential accessories, and exclusive merch.
Save More When You Shop: Cannabis Specials and Deals in NYC
Before you reach out with a question about pricing, be sure to check our rotating deals. We offer dedicated specials pages for every major product category:
| Category | Specials Page |
|---|---|
| All Deals | View All Specials |
| Flower | Flower Specials |
| Pre-Rolls | Pre-Roll Specials |
| Edibles | Edible Specials |
| Concentrates | Concentrate Specials |
| Vaporizers | Vape Specials |
Featured Stories from The Daily Green Blog
Looking for something to read while you wait for our response? Our blog is packed with guides that pair cannabis with the best of NYC:
FAQs About Contacting Our NYC Dispensary
NYC Dispensary hours of operation?
Our Times Square dispensary is open Sunday through Thursday from 8am to 12am, and Friday and Saturday from 8am to 1am. You can reach us by phone during these hours.
How long does it take to get a response to an email inquiry?
We strive to respond to all email and contact form inquiries within 24 to 48 hours during business days. For more urgent matters, we recommend calling us directly during operating hours.
Can I place a cannabis order over the phone?
For the most accurate and efficient service, we encourage all customers to place their orders through our secure online menu. This ensures that your order is processed correctly and allows you to take advantage of our online-only specials.
Do you offer customer support for issues with online orders?
Absolutely. If you encounter any issues while placing an order, or have a question about a recently placed order, please do not hesitate to contact us. Our team is here to ensure a smooth and seamless shopping experience.
Can I get product recommendations from your customer service team?
Yes! Our customer service team is well-versed in our entire product catalog and can provide personalized recommendations based on your needs and preferences. Whether you are looking for a specific strain or want to explore a new product category, we are here to help.
Accessibility and Inclusivity at The Daily Green
We believe that cannabis is for everyone, and we are committed to making our dispensary and our customer service as accessible and inclusive as possible. Our Times Square location is fully ADA-compliant, with a ground-level entrance and wide aisles to accommodate wheelchairs and other mobility devices. Our website is designed to be accessible to users of all abilities, with clear navigation, alt text for images, and compatibility with screen readers. If you have any specific accessibility needs or require assistance, please do not hesitate to contact us. We are here to help.
Our commitment to inclusivity extends beyond physical accessibility. We are dedicated to creating a welcoming environment for people of all backgrounds, identities, and experience levels. Whether you are a seasoned cannabis connoisseur or a first-time visitor, our team will treat you with the same level of respect, care, and attention. We believe that a diverse and inclusive cannabis community is a stronger cannabis community, and we are proud to be a part of it.
Careers at The Daily Green
Are you passionate about cannabis and customer service? The Daily Green is always looking for talented and enthusiastic individuals to join our team. We offer competitive wages, employee discounts, and a supportive work environment where you can grow your career in the cannabis industry. Whether you are an experienced budtender or looking to break into the industry for the first time, we would love to hear from you. Visit our jobs page to view current openings and submit your application.
Cannabis Education and Resources
At The Daily Green, we believe that an informed consumer is an empowered consumer. That is why we are committed to providing our customers with a wealth of educational resources to help them navigate the world of cannabis. Our blog features a growing library of articles covering everything from the basics of cannabis science to advanced topics like terpene profiles and cannabinoid interactions. We also host regular educational workshops and seminars at our dispensary, covering topics such as safe consumption practices, the history of cannabis in New York, and the latest developments in cannabis research. Whether you are a first-time consumer or a seasoned enthusiast, our educational resources are designed to help you make informed decisions about your cannabis use.
Visit Us In Person at Our Times Square Dispensary
While we are always happy to assist you remotely, there is nothing quite like visiting The Daily Green in person. Our Times Square dispensary, located at 719 7th Ave, New York, NY 10036, is designed to be a welcoming and immersive cannabis experience. From our knowledgeable budtenders to our curated product displays, every aspect of our store is designed to help you find the perfect product. We are open Sunday through Thursday from 8am to 12am, and Friday and Saturday from 8am to 1am. For step-by-step directions from anywhere in the city, visit our directions page. We look forward to seeing you soon.